AI Risk controlAI Risk control

Dispute Alert and Resolution

Receive dispute alerts in real time with fast response Reduce chargeback rate effectively
Join our network
Rapid Dispute Resolution (RDR)
Automatically resolve disputes with participating RDR issuers through a powerful decision engine tailored for merchants, for a real-time resolution.
  • Based on the rules set by the merchant, automatically resolved disputes through a powerful decision engine
  • Accepted disputes will be resolved in real-time via auto-refund
  • Automatically resolves disputes initiated by customers to improve customer experience
  • RDR covers Visa cards
Cardholder Dispute Resolution Network (CDRN)
Resolve disputes with participating CDRN issuers within 72 hours through refunds initiated by the seller.
  • Receive cases and delivering feedback through a closed-loop network
  • Prevent future disputes of recurring transactions
  • Avoid costly fees and fines
  • CDRN service is available for major card brands, like Visa, MasterCard, American Express, etc.
  • Customer contacts issuer with a transaction dispute
  • Dispute is routed to RESOLVE solution
  • Verifi CDRN Disputes:

    Dispute paused by issuer for seller-directed resolution

    Visa RDR Disputes:

    Dispute flows through decision engine for automatic resolution

  • Customer dispute resolved
Our Advantages

  • Avoid the high costs associated with disputes and chargebacks

  • Reduce the manual costs associated with handling disputes and refunds

  • Automated decision-making and refunds, reducing operational procedures

  • Lower the chargeback rate, and do not count against Visa's dispute ratio

Ethoca Alerts

Ethoca Alerts

Achieved through layered defense

Eliminate:

By providing real-time detailed merchant order and purchase history information to cardholders and issuing institutions, preventing friendly fraud ;

Alert:

By providing merchants with warnings of fraud and disputes, combating fraud and chargebacks.

Our Advantages